Please Read Our Company Exchange/Refund Policy
100% REFUND IF THE ERROR WAS OURS: We refund 100% of the charges for course fees paid for any coursenot applicable toward fulfilling the Ohio license education requirements of the course participant, when we were contacted for instructions and we directed the participant to complete a course that was the wrong course for what their education requirements are.
EXCHANGE ONLY: Course fees paid by persons who choose the wrong course without consulting us first, will be applied toward the completion of the correct course after the correct course is completed through our company if done within 15 calendar days. We welcome phone calls and emails from persons that need to know the correct course they should take.
NON-REFUNDABLE COURSES: Certain courses are non-refundable. These courses included but are not limited to: Any timed course that has been purchased or started. An exchange can be made only if an incorrect course was purchased.
Any course that has been purchased must be completed within 90 calander days or the course will be forfeit.LIMITED REFUND: Card transaction processing company's charge for every transaction processed including course fee payments, and course fee refunds. Payment processing is conducted by a merchant service provider and not by us; we never obtain your card information and cannot make charges to your card because we do not ever see your card number, expiration date, or card verification number (cvm) therefore it is an impossibility for us to initiate a charge to a cardholder account. Charges can only occur by you entering your card information into the payment form and clicking on the submit button. Equally, multiple charges can only occur when you enter your information in the payment form, and then click the submit button, then after submitting a successful payment you use the back button to go back to the payment page to review what you entered and then you click the payment form submit button again. We cannot charge your account twice, we cannot charge your account at all, only you can do this because we never see your account information to enter a charge to your account. The account information that you enter on the payment form is held by the credit card processing company, your card account information is not provided to us, we never see it, and therefore are never the cause of duplicate charges. If a payment processes successfully, and you go back to the payment form and click the submit button, you are submitting a payment each time you click that button. So please do not click the submit button more than once, unless when you click the submit button your payment did not process successfully. You know when it processed correctly because you find your self at the web page where you can create your certificate of course completion. You will also find at the top of that page a warning not to use the web browser back button and not to click the payment form submit button another time. It does not benefit us in anyway for you to submit multiple payments. To the contrary, when multiple payments are submitted it requires additional processing time for our office staff, as each payment has to be processed and handled. Any time spent on the resolution of a duplicate payment also is an additional expenditure of office staff time. Moreover, because the processing company charges by the transaction, processing fees are charged when the course is paid for. The card processing company also charges to process the transaction when a second course is paid for, and they also charge processing fees when the second course is refunded. This means that additional payment submissions cost coming and going. Our company does not cover processing fees for additional payments, nor do we cover the fees when they have to be refunded, we cannot incur the cost for processing fees that are the result of actions we did not cause. That means that the refund amount for duplicate payments are less than the payment made because the card processing company took it. As a rule the card company takes approximately 5% to process a payment and 5% again to return the payment, and if this sounds like a high amount, we agree, however, these fees are the result of reward points. Reward points are paid for by higher interest rates to the cardholder and higher processing fees to the merchant, and in the case of multiple payments, higher processing fees to the cardholder.
Be aware that if the payment you submitted did not process correctly when you submitted it, the above information does not apply. If the payment did not process successfully when the submit button was clicked then a payment was not processed and the system is asking that information on the payment form be added or corrected, or if you reach a page that indicates that the payment was declined. If this happens it is not only okay for you to use the web browser back button but in fact it is necessary and required that you do so in order to correct the information entered on the payment form so that you can submit a successful payment in order for you to get credit for the course that you completed. We do not get a record of you completing the course until the payment is submitted successfully. It is only by a successful course fee payment that we receive notification that you passed the course. If you are able to print a certificate but did not pay for the course, we do not send an electronic report to the state and you do not get credit for that course. Payment is required for an electronic report to be sent.
Persons that contact us and state they were charged twice by us will be directed to read this refund policy, to gain an understanding of how the process works and why it was not us that charged the cardholder account twice, or even once. We cannot charge the card account, only the cardholder can make multiple payments.
Refunds given when the person completing the payment form did not READ and follow the instructions above or at the top of the certificate page, will not include the card transaction processing fees for the payment or for the refund, as these were unnecessary fees created by the person completing the payment form and these fees were not created by any fault of ours. With that said, do not click the payment form submit button more than once unless the transaction didn't process and you were not directed to the page where you are able to print your certificate.
NOTE: If you have entered information incorrectly and do not realize that the information gave was wrong or missing email that information to us at the email address posted on our "Contact Us" information web page.
Thank you.